Questions
Frequently asked questions
Answers to common questions about detox, insurance, work during treatment and referrals.
Talk with Garrett, Tuni or another member of our admissions team.
Questions
Getting started
Calling admissions and what happens next.
Still have a question?
Garrett, Tuni and the admissions team can answer anything that is not here. Confidential, no obligation.
Call (866) 262-0531What happens when I call?
We ask what is going on, which level of care you or your loved one may need, and whether you plan to use insurance. Nothing is decided on the first call, and there is no obligation to enroll.
Can I keep my call confidential?
Yes. Admissions calls are confidential, and you can call with questions before you decide anything.
Do I need documents before I call?
No. Call first. After the call we confirm the paperwork you will need, including medical history, and help you collect it before you arrive.
How does admission work?
There are four steps: an initial call, insurance verification and a clinical assessment, approval and scheduling, then arrival. Arrival is ideally Monday to Friday during business hours. See the admissions process.
Does Crestview offer detox?
Crestview does not provide medical detox on site. Once you are medically stable, we welcome you into residential or outpatient care, and admissions will help you find a detox referral. About detox referrals.
Questions
Insurance and cost
What your plan covers and what to expect to pay.
Will my insurance cover treatment?
Coverage depends on your plan and the level of care. Our free insurance check explains your network status and expected costs before you start. Verify your insurance.
Which insurance plans do you work with?
Plans include Aetna, Blue Cross Blue Shield, Cigna, Kaiser Permanente, Moda, PacificSource, Providence Health Plan and others. See all insurance plans.
What if my plan does not cover everything?
Admissions will explain your expected costs in plain language and talk through financing options and payment plans.
Questions
Treatment and programs
Levels of care and how treatment fits around your life.
Which level of care is right for me?
Your clinical assessment decides. Options include residential treatment, partial hospitalization and intensive outpatient.
Can I keep working during treatment?
Intensive outpatient and telehealth IOP are scheduled around work and family. Partial hospitalization runs most of the day.
Can I get treatment from home?
Yes. Telehealth IOP follows the same model as in-person IOP, mainly by video. It works best with a stable home free of substances. If you need 24-hour medical supervision, a higher level of care is the better choice.
Do you treat mental health and addiction together?
Yes. With dual diagnosis treatment, both conditions are assessed together and treated in one plan, not in separate tracks.
What happens after treatment ends?
Aftercare planning starts before you leave. It can include continued therapy, relapse-prevention planning, alumni support and sober living where it helps. About aftercare.
Questions
For families
Helping someone you love.
Can I call for someone else?
Yes. Family members can call admissions to talk through options for a loved one.
Can family take part in treatment?
Yes. Licensed therapists lead couples, whole-family and family-only sessions. About family therapy.
Can we visit or tour the facility?
Yes. Our Portland facility is at 6025 SE Belmont St. Call to schedule a visit. See the facility.
Talk to admissions today
A confidential call with our admissions team. No obligation.